7cu77's Privacy Policy

1 What Information We Collect

When you create an account or use services on 7cu77, we may collect various types of information. These are listed below by category:

1.1 Identity Information

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and mobile number
• Username chosen by the user
• Government-issued identity document details (during the identity verification process)

1.2 Financial Information

• Deposit and withdrawal transaction records
• Applicable identification details related to the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
• Transaction time, amount and status

1.3 Gaming Activity Information

• Play history, bet amounts, win and loss records
• Details of bonuses and promotions used
• Session duration and frequency

1.4 Technical Information

• IP address and device type
• Browser type and operating system
• Cookie and session data
• Login time and location-related metadata

2 How Information Is Collected

We collect your information in the following ways:

• Information you provide directly: What you submit through registration forms, contact messages, or the verification process.
• Automatic collection: When you browse our platform, technical data is collected automatically through cookies and tracking technologies.
• From third parties: Some information may be received through payment processors or identity verification services, and is used solely to confirm legitimacy.
• Support communications: Information you share with us via live chat or email.

3 Purpose of Information Use

7cu77 uses your information for the following legitimate purposes:

3.1 Account Management & Service Delivery

• Creating, verifying and maintaining accounts
• Processing deposits, withdrawals and transactions
• Managing bonuses and promotions
• Ensuring the technical functionality of the platform

3.2 Security & Fraud Prevention

• Detecting unauthorized access and suspicious activity
• Verification required for anti-money laundering purposes
• Identifying fraudulent transactions and multiple accounts

3.3 Responsible Gaming Support

• Identifying patterns of excessive gaming and providing assistance
• Implementing self-exclusion or limit-setting requests
• Providing responsible gaming information and resources

3.4 Communication & Customer Support

• Sending important account notifications
• Providing support via live chat and email
• Notifying you of policy changes

3.5 Service Improvement

• Analysing and improving the user experience
• Applying anonymised usage data to develop new games and features

4 Information Storage & Security

7cu77 takes industry-standard technical and organisational measures to protect your personal information:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted.
• Secure Server Environment: Our data is stored in secured data centres and protected from unauthorised access.
• Limited Access Policy: Only authorised staff can access your information, and they are bound by confidentiality agreements.
• Regular Security Reviews: We regularly review and update our security measures.
• Password Hashing: Your password is never stored in plain form — it is kept only in encrypted form.

5 Sharing Information with Third Parties

7cu77 never sells your personal information to third parties for commercial purposes. However, sharing information may be necessary in certain circumstances:

5.1 Service Provider Partners

Our payment processors (such as bKash, Nagad, Rocket, Upay, or banking partners) receive the minimum information necessary to complete transactions. Game software providers may also receive necessary data for operational purposes. All such partners are bound by confidentiality agreements with us.

5.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from government agencies, or applicable legal requirements. In such cases, we will provide only the minimum information required by law.

5.3 Fraud & Security

Information may be shared with security agencies or investigators in the interest of preventing and investigating fraudulent activity.

5.4 Business Changes

In the event of a business merger or acquisition, user information may be transferred, but it will remain subject to the terms of this Policy.

6 Cookie Policy

Cookies are small text files stored on your device that help improve the functionality of our platform. The cookies we use include:

• Essential Cookies: Necessary to maintain login sessions and ensure security. Without these, the platform cannot function properly.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to monitor usage patterns on the platform, which helps improve our services. This data is anonymous.

Most browsers have the option to disable cookies, but doing so may limit some platform functionality.

7 Data Retention Period

We retain your information only for as long as necessary:

• Active Account: All related information is retained while the account remains active.
• After Account Closure: Information related to legal obligations and financial records is retained for the period required under applicable regulations.
• Transaction Records: May be retained for an extended period for fraud prevention and audit purposes.
• Marketing Information: Deleted promptly once you withdraw your consent.

8 Your Rights

As a user of our platform, you have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you may request deletion of your personal information, though some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain circumstances you may request that use of your information be limited.
• Right to Data Portability: You may receive your information in a structured, easily readable format.
• Right to Object: You may object to marketing communications.
• Right to Withdraw Consent: You may withdraw consent for any information processing carried out on the basis of consent, at any time.

To exercise these rights, contact us via live chat or email. We will respond to your request within a reasonable time.

9 Protection of Minors

7cu77's services are intended only for those aged 21 and above. We do not knowingly collect any personal information from minors. Age is verified during the registration process.

If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the relevant account. If parents or guardians believe their child has registered on our platform, please notify our support team immediately.

10 International Data Transfers

Where necessary to provide our services, your information may be processed on servers in different countries. In such cases we ensure that:

• Data transfers are conducted under appropriate agreements and safeguards.
• Third-party service providers offer privacy protection equivalent to this Policy.
• Data is used only for the purposes stated in this Policy.

11 Policy Changes

7cu77 may update this Privacy Policy from time to time. If there are significant changes, we will notify you at your registered email address and publish the new version on this page.

Continued use of the platform after any changes will be considered your acceptance of the updated Policy. We recommend visiting this page regularly.

12 Contact & Complaints

If you have any questions, concerns or complaints about this Privacy Policy, please contact us through the following channels:

• 24/7 Live Chat: Chat with us directly on our support page — assistance is available in both Bengali and English.
• Email: [email protected]

We will respond within a reasonable time after receiving your request and will make every effort to resolve your concern.